12 Apr 2018

Dr. Sudhir Andrews Based on the broad curriculum of the 3-degree course of the National Council for Hotel Management & Catering Technology, this Comprehensive textbook aims to cover all relevant aspects and issues related to front office operations in the hotel & hospitality industry. Key Features: The Hotel & tourism industry Hotel Organization Understanding guest service...

12 Apr 2018

Anchal Andrews Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The ...

04 Dec 2017

GetThat.Com / Gulf News | UAE Whether you are a job seeker or in a career, organizations look out for people who demonstrate self-management with the right attitude. Self-management is a group of skills that individuals possess but most don’t use. The choice is yours between being your own boss or being bossed around. By being your own boss, you lead yourself with the key skills of...

29 Oct 2017

LinkedIn Pulse The selected organization is an automotive company that has moved gradually from hundred employees to two thousand employees in twenty years. They have retail and prestige franchises. The dealership is based in the United Arab Emirates and are currently undergoing a complete restructuring and reorganizing. They have saved costs by downsizing in the local currency. The o...

28 Jun 2017

LinkedIn Pulse To build relationships there requires to be a “direct collaboration for knowledge production and exploration” (Study, 2011), and to effectively communicate recommendations to an organization there requires to be an “education and communication model for a desired change” (Self, 2009).   Read Article...

24 May 2017

LinkedIn Pulse A UK bank has received multiple complaints from customers concerning the bank’s India-based call center. The bank is exploring the possibility of moving the call center back to the UK. This would require the closure of the Indian operation and the establishment of a UK-based operation. Setting up the new call center in the UK would require significant efforts in HR plan...