Dr. Sudhir Andrews
Based on the broad curriculum of the 3-degree course of the National Council for Hotel Management & Catering Technology, this Comprehensive textbook aims to cover all relevant aspects and issues related to front office operations in the hotel & hospitality industry. Key Features: The Hotel & tourism industry Hotel Organization Understanding guest service Front office organization Competencies of a front-office professional Front Office budgeting Front office administration Training & development of front office personnel. Based on the syllabi of the 3-year Hotel Management course. Written according to the latest changes and trends in the industry. Emphasis on latest technological developments About the Author: Sudhir Andrews A well-name in the Hospitality industry in India. He was also the principal of the Institute of Hotel Management & Catering Technology, Pusa. He is presently Dean- Ecole Hoteliere Lavasa Table of Content: Chapter 1. The Tourism and Hospitality Industry Chapter 2. Hotel Management and Organization Chapter 3. Front Office Management Chapter 4. Reservations Chapter 5. Reception Chapter 6 Uniformed Services Chapter 7. Concierge Services Chapter 8. Guest Relations Executive Chapter 9. Telecommunications Chapter 10. Front-Office Cashier Chapter 11. Night Audit Chapter 12 Yield Management Chapter 13. Quality Guest Management Chapter 14. Managing Front-Office Human Resources.