Dr. Sudhir Andrews Based on the broad curriculum of the 3-degree course of the National Council for Hotel Management & Catering Technology, this Comprehensive textbook aims to cover all relevant aspects and issues related to front office operations in the hotel & hospitality industry. Key Features: The Hotel & tourism industry Hotel Organization Understanding guest service...

Anchal Andrews Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The ...